FAQs for Moving company | Answered by Mover Melbourne

Questions we should ask to the removalist companies in Melbourne before finalizing one.

Choosing a house removalists in Melbourne can be an important decision, one that can finally decide your moving day experience. Moving house is a stressful job, and your house removalist should be on support to help you at every step when required. They should make moving smooth, and you should feel confident in their abilities and knowledge.

It’s easy to get motivated by removalists that offer a cheaper rate, but cost-saving here can cost you more at the end of moving day if your items are damaged due to inexperience and poor handling.

It pays to get a few quotes from different companies, and when analyzing the quotes, don’t make your decision based on price only.

But how are you supposed to know if a particular removalist company in Melbourne is the excellent balance of quality service and price?

You should start by asking your removalist service provider some questions to evaluate what they can offer and how they will handle your moving day.

Here are the best questions to ask your Moving companies in Melbourne:

How are the removalist companies in Melbourne going to move your belongings from Melbourne?

This question will help you understand what mode of transport they will be used to transport your belongings. Do they use a van or a truck, and if so how do they load and secure all of the items? If they use a container, how can they assure your items are safe as the container is on and offloaded?

Are the mover’s employees or do they hire contractors in Melbourne?

The answer to this question will help you understand the level of skill the movers have, and how secure your belongings will be in their concern.

Permanent employees are also more liable to care about the status of the business they are working for, and so you can expect a higher level of service.

How much experience do they have in the removalist field?

Similar to the question above, this can help you measure the professionalism the movers will have. The longer they have been working for, the more experience they have in reliably securing and transporting your belongings.

For example, small, large, and heavier items such as a pool table, piano table more thickly shaped items and valuable items such as artifacts.

Will your belongings be safe during transportation from Melbourne?

The furniture removalist should be able to detail the various elements they will be used to securely move your belongings. This will typically include covers, bubble wrap, and cardboard, but can also include professional packing for more valuable items.

What is included in the quotation, when you book the services from Movers in Melbourne?

You should be informed of any additional costs that are not included in the quotation if any. Ideally, the removalist should tell about all costs, rather than surprise you at the end of the moving day with extra or added fees in the bill.

What other services do they offer in Melbourne?

Many cheap removalists in Melbourne can pack and unpack your home for you, offer short and long term storage, as well as all kinds of transportation from Melbourne.

They may also be able to offer residential cleaning services for the house you are moving out of or the one you are moving into. Your removalist company will be able to assist you with any type of relocation, including office removals and international and interstate relocations.

How will they protect your fragile or expensive items when you move from Melbourne?

The removalist should have professional packing systems on hand to safely secure your belongings while in transportation. These typically include a combination of bubble wrap and cardboard.

You can ask to see these options before relocation day to have peace of mind that your items will be safe and arrive in one piece.

Do they have any testimonials or recommendations from previous clients from Melbourne?

You should be able to find testimonials on their website from previous clients but be sure to also ask around about them to see if any of your friends and family have dealt with them.

There is a range of online review sites you can reference to get an idea of the level of service they offer.

Are removalists a part of any Melbourne industry accreditations?

Industry associations and accreditations are a way for removalist companies in Melbourne to show they are aligned with the best practices in the industry and care about the level of service they offer their clients.

The top accreditations in Australia and worldwide are the Australian Furniture Removers Association (AFRA), The Australian International Movers Association (AIMA), and the Federation Internationale Des Demenageurs Internationaux (FIDI).

Do I need to pay a deposit before moving?

Find this out before you agree to the quote, so you understand your commitments to the Movers in Melbourne. If you fail to pay a deposit because you weren’t aware of it, you may find that your removalists in Melbourne might not turn up on moving day.

The deposit may be necessary to secure the booking, so be sure to enquire about this beforehand.

Does the removalist companies in Melbourne offer insurance?

If you’re moving particularly valuable items or moving some distance, it’ll pay to ask about insurance to cover your items should they be damaged during the move. Many companies offer transit insurance.

What is the removalists rate structure in Melbourne?

Mover Melbourne rates are published in hourly blocks of time and are all exclusive of GST/Tax. You pay only for the time we arrive at your doorstep until the time we leave the drop off location.

There is a 1-hour call out charge to cover the time it takes to get to and from your locations. We do not estimate durations of moves over the phone.

Can I get a firm quote in Melbourne?

Yes. If you need Mover Melbourne, they can visit you at your home or office to provide you a full estimate and present a firm quote.

Do removalists company charge tolls in Melbourne?

Getting to and from your places Mover Melbourne does not charge you tolls. If you direct us to use motorways ( removalists will discuss the route to the next premises on the day) we will add the toll charge at a cost to the invoice. Remember, using tolls cuts down our travel time and will end up saving you money.

Can I help the removalists during the removal process in Melbourne?

Sure. You may not enter our trucks due to liability reasons. However, it is your stuff we are transporting, so you may help us move it to and from.

If you do want to help to reduce costs we suggest you leave the large and heavy pieces to us . Mover Melbourne may ask you to follow our directions to ensure we coordinate your move in the most efficient way.

What are the Removalist payment terms in Melbourne?

Payment is strictly COD (cash on delivery). Mover Melbourne does not accept cheques under any circumstances so please do not ask. When paying in cash please ensure you have enough money on you on the day of the move to settle your bill.

Do I need to fix my appliances for transport in Melbourne?

You should always refer to the manufacturer’s instructions. It is important that washing machines be prepared properly as these are easily damaged.

Most front loading washing machines require the inclusion of stability bolts before transport. It is not our responsibility to fit these and any damage resulting from inadequate security will not be our responsibility.

Do I have to empty my box of draws in Melbourne?

Yes, apparel and goods are best packed into separate cartons. Not only will the furniture be more difficult when full, but the weight of the clothing may damage the draws when moving.

Will you disassemble and collect my furniture safely in Melbourne?

Our team will disassemble and reassemble furniture for your relocation. However, the disassembly and reassembly of swing sets and trampolines will incur further charges. Please notify our team upon booking if you require specialty items disassembled and reassembled.

When can we expect removalists to visit in Melbourne?

Removalists can be hired for any time. As it is difficult to give an exact time of coming to our removals team will call you 30 minutes earlier to coming.

Will we get an attention phone call previous to removal from Mover Melbourne?

Yes, one of our friendly staff members will call one day prior to removal.

Is there a cancellation fee in Mover Melbourne? if cancellations are not made within 48 hours prior to removal?

Yes, there is a cancellation fee if cancellations are not made within 48 hours prior to removal.

Do I need to be present for our removal?

Yes, we do expect someone present at the time of removal unless we have been given permission to enter the premises. At delivery, Mover Melbourne does require someone to be there to sign off at the end of the job as this is a circumstance of our terms and conditions.

Do I need to pay travel time?

Yes, Mover Melbourne charges from the time the truck leaves our depot until it returns on completion of your removal. This price is charged additionally to the hourly rate.

Can I pack my own goods, when relocating?

Yes, you can pack your own goods. But If you do pack your own goods, the Mover Melbourne will take no responsibility for any damage to packed items.

Will you move just one item for me?

Yes, Mover Melbourne does relocate as little as one item. There is no job too big or too small.

How much notice do you need to make my booking confirmation?

This is one of our most asked topics. The best answer is as soon as you know what date you would like to move on. The more notice we have the more likely you are to book the date that best suits you.

In some cases, Mover Melbourne will have availability to move you within a few days, but all this depends on how busy we are at the time. In peek seasons, such as Christmas and Easter, it is best to book at least 2 weeks prior to your move date.

Will you move pot plants?

Yes, Mover Melbourne can move your pot plants. But we cannot ensure that they will be in the same health as when they were loaded if travelling long distances.

If you are removing interstate you need to check on the quarantine regulations of your new state, as plants can be prohibited.

What items Removalists do not transport?

Basically anything that is flammable, explosive or toxic including items like aerosol cans, swimming pool treatments, pesticides, oil or cleaning solvents.

What do I need to do when shifting to my new home?

• Create a list of what you will be moving to your new residence
• Contact Mover Melbourne for the best price on your removal
• Sell, donate, or throw out anything you no longer want
• Book your removal
• Arrange Storage if required
• Start packing well before the day of the moving

What will I need for packing, if I hire a removalist in Melbourne?

Strong Boxes, Wardrobe Boxes with Hanger Bars, Packing Tape, Bubble Wrap, Wrapping Paper, Newspaper, Tissue Paper, Texter Markers

Notes for Wrapping when we hire a removalist in Melbourne!

• Use bubble wrap, wrapping paper, or tissue paper to wrap all your breakables
• The newspaper will leave ink spots on your bits and items and should only be used to cushion items that are already protected
• Use towels, old linen, and blankets to wrap and cushion fragile items
• Zip-lock bags for small edges and ends that usually clutter your drawers

Mover Melbourne is proud to be industry accredited, offering high-quality removals in Melbourne for over the decade. We offer a full range of removalist services, including short and long-term storage, and transit insurance.

Our team of removals specialists have many years of experience and can ensure the security and safety of your furniture.

We’re happy to answer any questions you have about your moving day and how Mover Melbourne Moves can help make your moving day stress free. To find out more, contact us at 0370201341 or request a free quote.

Contact Mover Melbourne for Top-Class moving services in Australia.

You can call us at 0370201341 OR

Mail us at  info@movermelbourne.com.au

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